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Monique Zera

Vice President, Innovation


About Monique

Monique works in Lerch Bates’s Denver office providing innovation and strategic transformation consultingMonique specializes in aligning cross-functional initiatives, creating structure around complex or ambiguous priorities, and enabling teams to execute more effectively. She’s known for translating vision into action, leading major system rollouts, and helping unify culture and process. 

Areas of Expertise

  • Strategic Initiative Alignment – Designing governance and decision frameworks to prioritize cross-functional projects, reduce duplication, and drive momentum around what matters most. 
  • Change Management & Communication – Leading high-stakes transformations with empathy and clarity, delivering the right messages to the right audiences at the right time across thousands of employees. 
  • Data & Insight Design – Building dashboards, KPIs, and visual frameworks that clarify performance, reveal gaps, and give stakeholders the visibility they need to take confident action. 

Related Experience

  • Directed strategic alignment and stakeholder coordination for a large-scale mine closure RFP involving dozens of contributors and external vendors. 
  • Designed and executed 23 tailored communications plans for a sensitive payroll transformation impacting 15,000+ employees across functions. 
  • Created a prioritized initiative tracker and governance structure to streamline decisions across IT, operations, and leadership teams. 
  • Supported the transformation of a healthcare technology department through internal branding, creative messaging, and visual identity rollout. 
  • Developed KPIs and dashboards for an executive leadership team using systems thinking and stakeholder interviews to guide which metrics would provide real insight. 
  • Rebuilt the business process lifecycle (from contracting to billing) for a new system rollout, aligning department leads and identifying project risk points. 

Education

California Polytechnic State University, San Luis Obispo
Bachelor’s Degree, Industrial Engineering, 2007 

Registrations and Certifications

  • Six Sigma Lean Professional – Management & Strategy Institute 
  • Change Management Specialist – Management & Strategy Institute 
  • Business Innovation Certificate – IDEO U
  • Foundations in Design Thinking – IDEO U

Office Location

Global Support Center

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